Getting Into Your Account
For Napoleons Casino members, there is a single online entry point: napoleons-casinos.co.uk. One site, one login system, used for every venue. Whether you visit from Cleethorpes, Hull or any other town in the UK, you use that same address. Operations sit under A & S Leisure Group Limited, registered at 15 Livesey Street, Sheffield, S6 2BL.
One clarification early on: Cleethorpes does not show up as an individual licensed venue in the current official casino lists. The closest active Napoleons site is in Hull, at 193-203 George Street, HU1 3BS. That detail is about geography only. The membership and login infrastructure is central for all five venues - Bradford, Hull, Leeds, Manchester, Sheffield - so people based around Cleethorpes log in through the exact same web portal as everyone else.
There has never been a separate Cleethorpes URL, at least not in any publicly verifiable record.
Logging In on Desktop
On a laptop or desktop, open napoleons-casinos.co.uk in a current browser. In the main navigation you will see the member login entry, usually pinned close to the top of the page. First type in the email you used when registering the account, then the password you set, then click the sign-in button.
Sometimes the system adds an identity or security check before showing your dashboard. Complete whatever prompt appears, then the member area loads with your account data, any offers linked to your profile, and information tied to specific venues. When you are finished, use the logout item in the account menu rather than just closing the window. On shared or work devices that small step reduces the risk of someone else walking into your session.
The site uses HTTPS with TLS 1.3 across booking and membership sections. That protocol covers the login details you submit and the personal information you update in your account area.
When the Password Does Not Work
Passwords fail, get mistyped, or just forgotten. The reset process starts on the same page you usually log in from. There is a “Forgot Password” style link that takes you into credential recovery. You will need access to the email inbox that is linked with your Napoleons membership.
In practice, the reset routine tends to look like this:
- Click the password reset option on the sign-in screen.
- Enter the email address associated with your Napoleons Casino account.
- Open your inbox and look for a reset message from a Napoleons or A & S Leisure Group domain.
- Use the link in that email before the expiry time mentioned inside.
- Create a new password that fits the format rules set on the site.
- Confirm that password in the second box, submit the change, then go back to the login page.
- Sign in with the updated credentials to check that everything has been applied correctly.
If nothing arrives in the inbox after a short wait, check the spam or junk folder. Reset messages are often filtered there by default. When issues persist, you can escalate to the Data Protection Officer using [email protected], or use the contact paths listed under the “Our Policies” area on the site.
| Issue | First Step | Escalation |
|---|---|---|
| Password not accepted | Use reset link on login page | [email protected] |
| Reset email not received | Check spam folder | Contact via napoleons-casinos.co.uk |
| Account not recognised | Verify registered email address | Policies page contact form |
| Data or privacy query | Review Our Policies section | ICO at ico.org.uk |
A general reminder for any recovery attempt: when you have several email addresses and cannot remember which one you used at sign-up, start with the oldest or most frequently used inbox. A lot of people opened casino memberships with a long-standing personal address and then simply forgot about it.
What You Can Actually Do Once You Are In
The online member area is not an internet casino and does not host remote gambling. Napoleons Casinos & Restaurants operates under a UK Gambling Commission premises licence for land-based venues, with register reference MkxRQThL. Current public records do not show a separate UKGC remote licence for real-money online casino play under this brand.
Inside the account area you have tools and information for membership and visits, including:
- Member updates - news, rule changes, and communications specific to account holders.
- Offer sign-up - registration forms for venue-focused promotions, events and campaigns.
- FAQs - details on first-time visits, acceptable ID, dress standards, and membership rules.
- Dining - restaurant booking options and menu information covering all five locations.
- Our Policies - sections on data handling, complaints procedures, and DPO contact points.
So the portal is built around managing your membership and planning visits, not wagering online. All actual casino gaming takes place at the physical premises.
| Feature | Available Online | Venue-Specific |
|---|---|---|
| Membership login | Yes | No |
| Offer sign-up | Yes | Yes |
| Restaurant booking | Yes | Yes |
| Casino gaming | No - land-based only | Yes |
| Account policy access | Yes | No |
| DPO contact | Yes | No |